Refund Policy
This Refund & Replacement Policy ("Policy") applies to purchases made on https://www.svaraonline.in (the "Platform") and should be read with our Terms & Conditions.
1) No Cancellations / Change of Mind
Orders placed on the Platform cannot be cancelled once confirmed. We also do not accept returns or refunds for:
- change of mind,
- dislike of fragrance,
- allergic reaction/sensitivity,
- opened/used products (except where required by applicable law).
2) Refunds Allowed Only for Broken or Defective Products
We offer a refund or replacement only if the product delivered is broken, damaged in transit, or defective at the time of delivery.
To qualify:
- You must report the issue within 48 hours (2 days) of delivery.
- The product must be unused and returned with original packaging, tags, and invoice.
3) Validation Required
All refund/replacement requests are subject to verification. We may ask for:
- An unboxing video from the moment the package is opened,
- Clear photos of the outer package, inner packaging, product, and label,
- Order details and invoice.
If the claim cannot be validated or damage appears due to misuse, the request may be declined.
4) What we will do if validated
- Replace the product (if available), or
- Process a refund to the original payment method.
5) Refund Processing Timeline
If approved, refunds are processed within 7–9 business days. Bank processing time may vary.
6) Non-Eligible Cases (No Refund/Replacement)
- Issues reported after 48 hours of delivery,
- Missing unboxing proof (if requested),
- Used, altered, or tampered products,
- Minor box dents without product damage,
- Subjective dissatisfaction (fragrance preference, etc.),
- Incorrect address or failed delivery.
7) Manufacturer Warranty (If Applicable)
If applicable, claims may need to be handled directly with the manufacturer.
8) How to Raise a Request
Email us at team@svaraonline.in with:
- Order ID,
- Photos/videos of the issue,
- A brief description.
We aim to respond within a reasonable time.